Inside Hermiston Newsletter
NOVEMBER 2025
New Service Request Tool is Live
I’m excited to share some information about a new app the City of Hermiston is launching this month to make it easier than ever to stay connected with your local government. The My Hermiston mobile app is a two-way tool that allows you to submit requests to the city, and for the city to share relevant information with you.
Here's how it works: Once you download the app, you can report non-emergency issues like potholes, broken streetlights, or utility concerns right from your phone. There's an option to add a photo and location so we can understand the issue and assign the right department. You can submit a request anytime, then track its progress and get real-time updates as city crews respond.
The app will also help you stay informed about what’s happening around Hermiston. You can sign up to receive alerts about road closures, upcoming events, and emergencies.
Our goal with My Hermiston is to create stronger and more efficient two-way communication between residents and the City. It’s a one-stop app that will help keep our community looking its best and give you a heads-up on things happening in the city.
I encourage you to download the My Hermiston app today from the App Store or Google Play, create a free account, and see how easy it is to connect with your city.
- Byron Smith, Hermiston City Manager
P.S. If you're really not into apps, you can also submit service requests directly from the city website at www.hermiston.gov/myhermiston
Read the full November 2025 newsletter here.
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