Hermiston and Umatilla Broadband eCheckup

The Cities of Hermiston and Umatilla are assessing the need for broadband infrastructure that could allow all households, businesses and organizations have access to reliable, competitive broadband.

City-wide broadband infrastructure will enable internet service providers to expand their services to currently underserved areas, improving economic, educational and quality of life opportunities for local residents and businesses.

We are asking all residents and business owners to participate in the process through an online research study called the Household eCheckup and the Business eCheckup.

We need your input on this important matter!

Latest Broadband eCheckup News

Residents with an active email address with the City will have received an email invitation to participate in this study on Tuesday, Jan. 13.

If you do not have a registered email on file with the city, you can use the link(s) below to participate.

The research study will be conducted over five weeks from January to February, 2026. Each questionnaire takes approximately 20 minutes to complete.

Check back here regularly for updates and information on the Broadband eCheckup during the duration of the study.

What type of information will you be getting from the Broadband eCheckup

In a similar study performed in 2022, more than 97% of participating households responded that they will use the internet the same or more effectively in the future.

Results like these demonstrate need and provide validation for our community to take the next step to expand our digital infrastructure and ensure that reliable, competitive broadband is available to all.

How do I participate in the Broadband eCheckup?

Everyone’s voice counts!

Please take the opportunity to help shape this project by sharing your opinion with us.

Click one of the buttons below to get started.

Household eCheckup - Business eCheckup.

FREQUENTLY ASKED QUESTIONS - Broadband eCheckup

“What does eCheckup mean?”

• The assessment is called the eCheckup because just like an annual medical checkup, there are a number of things to go through to have a full understanding of the patient’s health – or in this case, are our businesses and households using broadband and online practices to their full potential? If not, what are they missing out on?
• We are gathering data to get a better understanding how our residents and businesses are connected to the internet and using online applications. Like pixels of a picture, the more people who complete the Broadband eCheckup the clearer the picture we will have of local broadband needs. We want to have as clear a picture as possible of what returns can we expect from an investment in digital infrastructure - for our businesses, for residents, and for our locality and region.

“Why is this Broadband eCheckup so long?”

• Yes, it is detailed. We acknowledge that – but we’re still asking people to take the online assessment because we need the Broadband eCheckup data to uncover gaps, barriers, and opportunities on where we stand, what we are missing out on, and where we need to be.

• We need granular data from the Broadband eCheckup to better understand how competitive local residents and businesses are in an increasingly digital economy – and what we could and should do so all can fully benefit from needed digital infrastructure.
• We need to comprehensively identify where residents and businesses are unserved or underserved by broadband communications to guide the development of a strategy to deliver reliable and affordable broadband services to these communities.
• We want to hear your voice. If we don’t hear from you, we won’t know if you have broadband gaps.

“Do I need to answer every question on the eCheckup?”

• Every question on the Broadband eCheckup is important to understanding the status of broadband internet connectivity and utilization within your community. If the eCheckup is incomplete, we will take into account those responses, but to be fully counted we need every question answered.

“How long until I can see results?  Where will the final results be available?”

• The data collection timeframe for the eCheckup will take about five weeks to complete. We expect to make results available to city officials and the public shortly after the eCheckup is complete.
• Your city officials will follow up about where and how to hear the results from the Broadband eCheckup.

“What if I don’t have internet, how can I participate?”

• We understand that it may be difficult for some to complete the online eCheckup due to internet connectivity issues. There are computers available at the local library and we encourage you to take the opportunity to visit and have your say!

“Can I take the assessment on my phone?”

• While we prefer that the eCheckup assessment is taken from your primary computer at your home or business, there is a mobile phone version available. This can be accessed from the same link displayed on this website.

“I already filled out an internet survey, why is this one important?”

• Improving the internet service is an important topic, so you will likely see other state and local surveys about this topic. The Broadband eCheckup assessment is important for because it focuses on issues specific to Hermiston and Umatilla. The results from the eCheckup will provide community officials with information to improve internet service and get additional funding for your community.

“How will you use the data?”

• The data will be used to identify broadband communications gaps, barriers and opportunities of local residents and businesses. Using the data in aggregate, we can better understand what local businesses and households need and how they can benefit from broadband.
• With the granular data we collect through the eCheckups, we can then partner with local economic development, education, health, agriculture, workforce development and other agencies to customize and develop outreach and programming to better assist households and businesses.
• With the data we collect we will create a baseline of data for benchmarking progress, assessing benefits, and evaluating economic and community returns on investment.