Technology Support Specialist I

The City of Hermiston is seeking a detail‑oriented Technology Support Specialist who is highly accurate in their work and has a strong ability to follow through with assigned tasks. This entry‑level role provides day‑to‑day technical support and assists with IT projects for the City and partner agencies.

The position follows established procedures and works under the guidance of senior IT staff. Responsibilities include supporting internal and external customers, responding to Help Desk tickets, performing basic troubleshooting and setup tasks, documenting work performed, and escalating issues when needed. The role supports system users with computer hardware, software, and common business applications.

Key Responsibilities

• Respond to Help Desk tickets and calls, triage issues, and document work.
• Provide basic troubleshooting and onsite/remote support for computers, printers, peripherals, and mobile devices.
• Install, configure, and deploy PCs, laptops, and standard applications.
• Support Microsoft 365 and user account changes, including MFA and access updates.
• Assist with onboarding/offboarding and routine account maintenance.
• Perform basic endpoint checks and escalate issues when needed.
• Support senior IT staff with assigned tasks and travel to off‑site locations as required.
• This role includes onsite support and local travel to multiple sites. This is not a remote position. 

Ideal Candidate Profile

The ideal candidate is highly organized, detail‑driven, and has some experience in technical IT work. They bring strong analytical and troubleshooting skills, a high level of accuracy, and the ability to manage multiple support requests in a fast‑paced environment. They are comfortable working with automated systems and technical tools, communicating clearly with internal and external customers, and proactively identifying issues or needed corrections. Experience in municipal or public‑sector technology support is a strong plus.

How to Apply

Interested candidates must submit a City of Hermiston Employment Application,  resume, including verifiable work experience;  and proof of certifications to the City of Hermiston, 180 NE 2nd Street, Hermiston, OR 97838 or via email to:  hr@hermiston.gov   

First review of applicants:  June 25, 2026 (Position will remain open until filled)